Puzzel Contact Centre Webinar - AI is reshaping the way contact centres work - but not every organisation is on the same ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

How to Improve Citizen Services in the Public Sector – One of the most pleasing developments in the internet era has been the opportunity to make a difference in the very fabric of our society. In no ...

Business Continuity & Disaster Recovery in the Contact Centre – New download eBook from Business Systems Disasters and their effects on contact centres can come without warning and impact your company ...

Ventrica appoints Katherine Brown as Marketing & Communications Director to support global growth plans, marketing strategy and positioning Ventrica the fast-growth multilingual customer management ...