Leading CX operations are moving toward a two-tiered model: AI-first service to handle routine queries, backed by human ...

Aligning a digital operations strategy with broader business transformation goals within an organisational vision is a ...

Tech Data, a TD SYNNEX company, is expanding its strategic partnership with HCLSoftware, a global leader in software innovation, to cover new markets across Asia Pacific and Japan.

Manoj Ganapathy, Division Manager at Jacky’s Business Solutions Visitors Management and Robotics Division Robotic Process Automation (RPA) has firmly moved beyond the early-adopter phase and is now a ...

This is where low-code/no-code platforms offer a path forward. They decentralise development and allow business teams to automate and adapt workflows without heavy reliance on IT. When organisations ...

Brazil’s Holambra Cooperativa Agroindustrial has outlined the results of deploying advanced cybersecurity solutions from SonicWall.

Mistrust is compounded by fears of AI “hallucinations”. While 37% of consumers believe AI fabricates information, 59% of CX leaders acknowledge hallucinations risk damaging customer loyalty, ...

Airtel Africa Foundation, the philanthropic arm of Airtel Africa plc, has announced the launch of its ‘Tech For Her’ ...

BingX, a leading cryptocurrency exchange and Web3 AI company, has announced the first anniversary of BingX Labs, its ...

Airtel Money Africa, Airtel Africa’s mobile money arm, has announced an extended partnership with Africa’s largest mobile money payment service provider (PSP) pawaPay to enable seamless cross-border ...

The Technology Innovation Institute (TII) has signed a strategic agreement with global quantum computing firm Quantinuum, granting researchers in the United Arab Emirates access to advanced quantum ...

SAP has appointed Augusta Spinelli as its new Regional President for Europe, the Middle East and Africa (EMEA), taking over leadership of operations across 89 countries and 53 offices. Spinelli ...