Leading CX operations are moving toward a two-tiered model: AI-first service to handle routine queries, backed by human ...

Aligning a digital operations strategy with broader business transformation goals within an organisational vision is a ...

Tech Data, a TD SYNNEX company, is expanding its strategic partnership with HCLSoftware, a global leader in software innovation, to cover new markets across Asia Pacific and Japan.

Manoj Ganapathy, Division Manager at Jacky’s Business Solutions Visitors Management and Robotics Division Robotic Process Automation (RPA) has firmly moved beyond the early-adopter phase and is now a ...

Mistrust is compounded by fears of AI “hallucinations”. While 37% of consumers believe AI fabricates information, 59% of CX leaders acknowledge hallucinations risk damaging customer loyalty, ...

This is where low-code/no-code platforms offer a path forward. They decentralise development and allow business teams to automate and adapt workflows without heavy reliance on IT. When organisations ...

Brazil’s Holambra Cooperativa Agroindustrial has outlined the results of deploying advanced cybersecurity solutions from SonicWall.