Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

The findings from two DMV audits released Monday by the North Carolina State Auditor’s Office have multiple people waiting at the DMV in Pitt County disappointed ...

According to the DMV audit, almost 14% of customers spent more than 2.5 hours at the DMV this year. That's an 79% increase ...

The N.C. Office of the State Auditor released its look into the Division of Motor Vehicles. It found that wait times have ...

Dave Boliek makes dozens of recommendations, including giving the Division of Motor Vehicles more autonomy over its ...

The DMV struggles to keep up with the state's growing population, leading to customer frustrations. Republican Auditor Dave ...

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

North Carolina's Division of Motor Vehicles is the subject of two new audits looking to address long wait times for customers ...

Customer service improvements for the North Carolina Division of Motor Vehicles can begin with the agency’s independence from ...

State auditor Dave Boliek released two comprehensive reports Monday, showing long wait times, burned out employees, and a ...

Releasing a performance audit and information systems audit of the NC Division of Motor Vehicles (DMV) on Aug. 4, NC State Auditor Dave Boliek pointed to the division’s worsening performance over ...

According to the performance audit from OSA, the DMV’s experience for customers and employees has worsened over the years.