Puzzel Contact Centre Webinar - AI is reshaping the way contact centres work - but not every organisation is on the same ...

The Group specialises in contact centre, AI, CRM and data insight technologies and works with major brands worldwide, ...

Shortlist has been announced for the 27th annual Cnect Wales Contact Centre Awards, ahead of ceremony on the 26th September ...

Medallia, global leader in customer & employee experience, announces Jagrit Malhotra as Chief Revenue Officer - contact ...

Agentic AI Is Not About Replacing Contact Centre Agent but Will Redefine the Work They Do. Kevin McGachy Sabio Group, ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

How AI Can Sustain Productivity in the contact centre during the Peak Holiday Season. Although many people may be on summer ...

Bad Habits That Kill Your WFM Strategy - Jim Fleming, WFM Solutions Consultant at Sabio Group discusses. - Contact Centre ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

How to Improve Citizen Services in the Public Sector – One of the most pleasing developments in the internet era has been the opportunity to make a difference in the very fabric of our society. In no ...

RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS) ...

The Next Customer Experience summit is set to be a pivotal event in the customer experience landscape, featuring renowned industry experts and thought leaders who will share invaluable insights and ...